Cancellation

Steps to cancel…

**Cancellation Policy for Direct-to-Film Apparel Orders**

**Effective Date:** [8/01/2024]

At [Your Business Name], we strive to provide high-quality direct-to-film apparel that meets your expectations. To ensure clarity and fairness for all our customers, please review our cancellation policy below:

**1. Cancellation Request Timing:**

   – **Orders in Production:** If you wish to cancel an order that is already in production, please contact us within 24 hours of placing your order. Cancellations requested after this period may not be possible due to the nature of our production process.

   – **Orders Not Yet Processed:** If your order has not yet entered production, you may request a cancellation within 48 hours of placing the order.

**2. How to Cancel:**

   – To initiate a cancellation, please email us at eddie@bigkatapparel.com with your order number and the reason for cancellation. We will confirm receipt and provide you with further instructions.

**3. Refunds:**

   – **Orders in Production:** If your order is in production and we are unable to cancel it, we will provide a partial refund or offer store credit. This is because production costs and materials are non-refundable.

   – **Orders Not Yet Processed:** For orders that are still in the processing stage, we will issue a full refund to your original payment method upon successful cancellation.

**4. Special Custom Orders:**

   – For custom or personalized items, cancellations may not be possible once production has started. If a cancellation is requested before production begins, we will offer a full refund.

**5. Non-Refundable Fees:**

   – Any shipping or handling fees are non-refundable, even if the cancellation is successful.

**6. Exchanges and Returns:**

   – Please note that this policy covers cancellations only. For information on exchanges or returns, refer to our [Return Policy/Exchange Policy].

**7. Contact Information:**

   – For any questions or further clarification about our cancellation policy, please reach out to us at [Your Email Address] or [Your Phone Number].

We appreciate your understanding and cooperation. Thank you for choosing [Your Business Name]!

Sincerely, 

Eddie Herrera

CEO

Big Kat Apparel llc

eddie@bigkatapparel.com